FAQ about Fresno Bee+ subscription


Q. What is Fresno Bee+?

A. Fresno Bee+ provides immediate and unlimited access to all content on our website (fresnobee.com), our mobile site (m.fresnobee.com), our iPhone and Android Smartphone apps, the electronic replica edition (E-Bee), in addition to your printed newspaper subscription. Fresno Bee+ bundles all the ways you can read Bee's content into one price. (CLICK HERE TO ORDER)

Q. How does the digital subscription work?

A. Some portions of fresnobee.com remain free; access to other portions is limited without a digital bundle subscription. Each time your PC/tablet or Smartphone visits our site, your use of the site's pages are counted. Some portions of our site, like our Homepage (the first page you come to on the site), . our Section Fronts (the "front" page of Local News, Sports, Features, and Business sections), dealsaver and all advertising remain fully accessible, which means you'll continue to have unlimited access to those pages. The story-level pages, photo & video galleries, breaking news, commenting & opinions, obituaries and other content have limited access.
For example, if you click on a headline on the homepage and select a story that counts towards a monthly limit of page views per 30-day period (Page view limits are subject to change). Once you reach that limit, you will be prompted to take advantage of our digital subscription offers. With a subscription, you receive unlimited & unrestricted access to E-Bee and fresnobee.com

Q. What are my digital subscription options?

A. Several. Home delivery subscribers can add the digital bundle to their subscription for an additional $2.60 per month ($24.99 annually). Whether their subscription is daily, weekends, or another frequency, subscribers have access to our digital products 24/7. Adding the digital bundle to your newspaper subscription is THE BEST DEAL. (CLICK HERE TO ORDER) Readers who do not have a Fresno Bee home delivery subscription and want Digital Only access can purchase the Digital Only bundle for $6.95 per month or $69.95 a year.
Occasional readers from around the world who need access to our website for a day, a 1-day pass is available for $0.99. (CLICK HERE TO ORDER)

Q. What if I already renewed my newspaper subscription? Do I pay extra now?

A. The digital bundle charges begin with your next renewal. If you already paid your Fresno Bee subscription for 3, 6 or 12-months, you have access to the digital package without charge until your current subscription is due for renewal.

Q. How do I sign up for a digital subscription?

A. Visit fresnobee.com/plus or (CLICK HERE) to order online. Choose between a Digital Only or sign up for a print & digital bundle which includes home-delivery of the newspaper (BEST DEAL). Non-subscribers will be prompted to take advantage of a digital subscription offer once the maximum premium page view limits are exceeded.

Q. How do I access my digital subscription?

A. After you purchase a digital subscription, you will be logged in to your account from the device you used to purchase the subscription. You can then click on the E-Bee link or whatever you want to view/comment on fresnobee.com.
If you use a different device or clear your saved login data, you may see a message asking you to subscribe. If that happens, simply click the "Sign In" button and enter your e-mail address and the password you selected.

Q. Can I comment or read the comments without paying for a digital subscription?

A. You will need a digital subscription to comment or read comments.

Q. Will I be able to use my free Fresno Bee iPhone or Android app without paying for a digital subscription?

A. Yes, however, you need a digital subscription to read stories once your premium page views are used each 30-day period. Without a digital subscription, Smartphone apps are limited to the unrestricted access pages (homepage, section fronts, dealsaver, etc.) and the allocated 30-day page views. (Page view limits subject to change). A digital subscription ensures unlimited mobile access to The Fresno Bee. (CLICK HERE TO SUBSCRIBE)

Q. What if I don't want digital access?

A. Most of our readers access the Internet and use our website or mobile applications, so bundling them together makes sense. But if you never use the website, don't have a Smartphone or tablet, you can opt-out of the digital portion and save $2.60 per month (or $24.99 annually). To opt-out, call 800 877-3400.

Q. How come the website isn't free anymore?

A. Readers the world over will continue to have unlimited access to some portions of our website, including the homepage, section fronts, dealsaver, FindnSave and advertising. But for story content, breaking news, photo galleries, video, commenting, opinions and the rest of the site, readers will receive 15 free pages in a 30-day period. After that, access will be limited only to those who have a digital subscription. Casual readers get 15 pages for free every 30 days; more avid online readers are asked to pay a modest fee to continue reading. Home-delivery subscribers, who are some of our most loyal customers, are entitled to discounted access to a digital subscription.
The world of news and information keeps changing, and the newspaper industry continues to be at the forefront of that change. For more than 100 years, The Bee has provided our communities with local and world news in a printed format that was conveniently delivered to your door every day. Technological advances of the last decade provide us all with the convenience of mobile phones, tablets and an array of social media channels, and our readers want that same instant access to their newspaper. We have transformed our business, restructured and retrained staffs, developed new skill sets to deliver breaking news through a variety of platforms and became 24/7 information specialists. These changes require a change in our business model. We can no longer expect advertising to support all these platforms and options. Our readers will now share the support more equitably. But the Fresno Bee+ option allows readers unlimited access to all our platforms at a minimal cost.

Q. What happens if I've only used a few "free" pages when the month runs out?

A. Our system works on a 30-day basis, not on a monthly calendar. If your first "free" pages were in the middle of the month, your page allotment starts again the middle of the following month. Visitors still have unlimited access to our homepage, section fronts, dealsaver, FindnSave, advertising and a few other selected pages.

Q. We have a home-delivery subscription & want to add the digital bundle, but my spouse & child use your free Bee mobile apps. Do I need 3 digital subscriptions?

A. No. Your digital subscription can be shared with up to 5 mobile app users.

Q. Is access to the E-Bee included in my digital subscription?

A. Yes. If you enter the account information for your digital subscription when prompted, you will gain access to E-Bee.

Q. I have a subscription to The Fresno Bee but not for all 7 days. Do I still receive the home delivery discount for a digital subscription?

A. Yes, regardless of the frequency of your home-delivered subscription; you can add the digital bundle for $2.60 per month or $24.99 per year. Even if your newspaper delivery is only weekends or some other combination, your digital access (online, or via mobile or tablet devices) is available 24 hours a day, 7 days a week.

Q. How does this affect me if I am already an E-Bee subscriber?

A. After December 4, 2012 when you log-into your E-Bee account you will be prompted to sign-in and register with our new partner Press+. Once registered, resume using E-Bee via your app as before. With an E-Bee subscription you receive unlimited access to fresnobee.com.

Q. What are some of the advantages to adding digital to my print subscription?

A. Access to The Bee wherever you travel, access to The Bee's digital archive, access to breaking news alerts, various newsletters, blogs. Complete and unrestricted access.